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Refund & Cancellation Policy

Last updated: July 8, 2026

Refund & Cancellation Policy

Effective date: July 8, 2026

This policy explains how cancellations and refunds work for Trail Kos Premium subscriptions and guided hike bookings.

1. Premium subscriptions

Cancellation

  • You can cancel Premium anytime from Profile → Premium → Cancel subscription in the app.
  • Cancellation stops future renewals. You typically retain Premium until the end of your current billing period.
  • Deleting your app account does not automatically cancel an active subscription — cancel Premium first to avoid further charges.

Refunds

  • Subscription fees are generally non-refundable for the current billing period once charged, except where required by law or the payment platform's policies.
  • If you believe you were charged in error, contact [email protected] within 14 days with your account email and payment date. We will review requests case by case.
  • EU/EEA consumers may have statutory withdrawal rights for distance contracts where applicable. Digital content fully performed with your consent may affect those rights.

Failed payments

If a renewal payment fails, Premium access may be suspended until payment succeeds or the subscription is cancelled.

2. Guided hike bookings

Refund and cancellation rules depend on the specific guided trip and operator shown on the booking screen.

General principles:

  • Free cancellation windows (if shown at booking) allow a full refund when you cancel before the stated deadline.
  • Late cancellations or no-shows may not be refundable.
  • Operator cancellations (weather, safety, minimum group size) qualify for a full refund or rebooking where possible.
  • Refunds are returned to the original payment method via Stripe and may take 5–10 business days to appear.

To request a booking refund or change, contact [email protected] with your booking reference.

3. Other purchases

Affiliate purchases (e.g. eSIM offers opened in an external browser) are handled by the third-party provider under their refund rules. Trail Kos does not process those payments.

4. How to contact us

Trail Kos Support

Email: [email protected]

Subject line: "Refund request — [your account email]"

Related: Terms of Service · EULA · Privacy Policy